UX Manager – FTSE Financial Services Brand / ALL JOBS, DIGITAL, E-COMMERCE, MARKETING


A talented UX Manager with minimum 2 year’s experience is required to work for a highly regarded FTSE Financial Services company in London.


Reporting to the senior UX Manager, the UX Manager is responsible for the day to day management and on-going customer experience optimisation of a number of direct to consumer websites. This encompasses the end-to-end journey from arrival to purchase including associated conversion activities. The objective is to maximise the return on acquisition spend while maintaining a best in class user experience (UX) across all devices.


Key Accountabilities

·         Assist lead UX Manager in defining and delivering the user experience for new websites, as well as optimisation of existing sites

·         Must be confident creating prototypes, wireframes, storyboards etc.

·         Should be comfortable using Axure or Balsamiq and have experience with Photoshop and Illustrator

·         Must be experienced with A/B and MVT testing for optimising online conversion through to sale

·         Will need to be comfortable communicating ideas to senior product stakeholder (Marketing, Underwriting, Operations, IT)

  • Work closely with IT to define and deliver the user experience from definition through to delivery. Including review and testing of the changes throughout the development period.

·         Knowledge of website content delivery



Key Requirements:


  • 2-3 years’ experience in User Experience (UX) or content management or similar
  • Strong knowledge of user centred design methodologies (IA, wire framing, prototyping)
  • Strong organisational skills with the ability to plan and prioritise in a self-managing style and ensure deadlines are hit
  • Experience of working with multiple key stakeholders, including senior management, digital agencies and other online team members.
  • A good appreciation of the tools and technologies used to build websites (e.g. JavaScript, CSS, HTML, etc.)
  • Knowledge of Google Analytics, as this is a central skill in evaluating website performance issues, and quantifying their impact